Support
Answers to frequently asked questions about the app, membership and your account.
Frequently asked questions
We’re an audiobook and audio show streaming app, with a love for niche and classic audio stories and shows. We have audiobooks such as Robin of Sherwood, dramas such as Harry’s Home and interviews such as Carry On Unheard. Our library is growing every month, from comedies and dramas to documentaries and quizzes. We want to be the home of audio entertainment.
The Heard app is available on Android and iOS for tablet and mobile, or you can use our web app at app.heard.plus on desktop. The web app is where you can make individual purchases if you’d prefer to listen that way.
You can become a Heard Premium member for £4.99 a month, or £49.90 a year (two months free). New members can try either plan for £1 for two weeks. Unless you cancel before the trial ends, it continues automatically at £4.99 a month or £49.90 a year, depending on the plan you chose. All prices include VAT. You can cancel a monthly subscription anytime; there is no refund for the current month. A yearly subscription is a 12-month commitment: cancelling stops the next renewal. Terms of use
New members can try Heard+ for £1 for two weeks. When you start your trial you choose a plan, Monthly (£4.99 a month) or Yearly (£49.90 a year), and tick a box to confirm. Unless you cancel before your trial end date, your trial continues automatically on that plan: we charge the full price on the day the trial ends, then every month or year until you cancel.
We show your trial end date and first charge date before you start, email them to you when the trial begins, and send a reminder a few days before the trial ends. To avoid being charged, cancel online any time before the end date in Account, Membership, in the Heard app or at app.heard.plus. If you started your trial through the App Store or Google Play, cancel in your Apple or Google subscription settings. If you choose Yearly, it is a 12-month commitment: your 12 months start on the day your trial ends, when the first yearly payment is taken. Terms of use
Your £4.99 membership lets you listen to as much audio in our library as you want.
We may not have the biggest library yet, but our library is growing. We are curating a library with more niche, independent and exclusive content. From our comedy, sci-fi, adventure and classics shows such as Supermind, Me and Him and Who, There Used to Be A Me and Hood, to a range of audiobooks from adventure series like Robin of Sherwood, quizzes and trivia to self-help and wellbeing.
We are also proud to have our Classics Corner, where we have remastered classic radio theatre productions of some of our favourite stories to celebrate where our love of audio started.
With more exclusive and original shows in production, we are a carefully curated library of all sorts, and growing.
Unlike other apps, we don’t have tokens or listening limits. You can listen to as much and as often as you like with a Heard subscription.
Although we try to make everything available through subscription, there are some audio productions (only a few) that are only available to purchase.
We have new content at least every month, and more new, original and exclusive content in production too.
You can purchase a title from the web version of the app at app.heard.plus. Sign in to your account to purchase available audio titles.
If you’re in the mobile app, tap the ‘How to purchase’ button. This sends the title’s link to your email, which takes you to the web app where you can purchase it. You can then listen on the web app or back in your mobile app, where it will sync.
Not yet. Currently the way to purchase a title is through our web app at app.heard.plus. This is because of extra fees on mobile purchases, and we want to keep our purchase prices as low as we can.
You can cancel anytime in your account, in a few taps, in settings on both the mobile and web app. If you subscribed through the App Store or Google Play, cancel in your Apple or Google subscription settings.
Monthly plans: future payments stop, you keep access until the end of the period you have paid for, and there is no refund for that period. Yearly plans are a 12-month commitment: cancelling stops the next renewal, and you keep access until the end of the 12 months you have paid for. Terms of use
This does not affect your legal rights if something goes wrong with the service.
Cancelling stops future payments and you keep access until the end of the period you have paid for. We don’t refund the current period: when you subscribe, we ask you to agree that your membership starts straight away and to confirm you understand that you lose your 14-day right to cancel once streaming starts, and we confirm this by email.
If we did not get that agreement and send you that confirmation, and you cancel within 14 days of subscribing, we refund you in full. This does not affect your legal rights if anything is faulty or not as described. App Store and Google Play purchases are refunded by Apple or Google under their policies. See our Terms of use.
Still need help?
Email support@heard.plus or visit our Contact page.
