Terms of use

Heard Plus is a trading name of Independent Broadcasting Network Limited – Terms & Conditions – to be read in conjunction with our Privacy Policy.

Independent Broadcasting Network Limited Terms of Use

Independent Broadcasting Network Limited provides a subscription service that allows our members to access entertainment content over the internet on apps, and certain internet-connected TVs, computers, and other devices.

These Terms of Use govern your use of our service. As used in these Terms of Use, it means all use of terms with regards to the personalised service provided by Independent Broadcasting Network Limited for searching, enjoying, discovering, and accessing our content, including all features and functionalities, recommendations and reviews, our websites, apps and user interfaces, as well as all content and software associated with our subscription services.

1. Independent Broadcasting Network Limited Membership

1.1. Your membership will continue until terminated. To use the subscription services, you must have internet access and an Independent Broadcasting Network Limited ready device, and provide us with a Payment Method via Stripe. “Payment Method” means a current, valid, accepted method of payment, as may be updated from time to time, and which may include payment through your account with a third party. Unless you cancel your membership before your billing date, you authorise us to charge the membership fee for the next billing cycle to your Payment Method (see “Cancellation” below.”

1.2. We may offer several subscription memberships plans and levels. Some membership plans and levels may have differing conditions and limitations, which will be disclosed at your sign-up or in other direct communications made available to you. You can find specific details regarding your membership by visiting our website and clicking on the “Account” link available in your profile membership pages.

2. Billing and Cancellation

2.1. Billing Cycle. The membership fee for the Independent Broadcasting Network Limited subscription service will be charged to your Payment Method on the specific payment date indicated on the “Account” page. The length of your billing cycle will depend on the type of subscription that you choose when you signed up for the service. In some cases, your payment date may change, for example if your Payment Method has not successfully settled, when you change your subscription membership plan or if your paid membership plan began on a day not contained in a given month. Visit the Independent Broadcasting Network Limited website and click on the “Billing details” link within your “Account” page to see your next payment date.

2.2. Cancellation. You can cancel your Independent Broadcasting Network Limited subscription membership at any time, and you will continue to have access to the Independent Broadcasting Network Limited service through to the end of your existing billing period. Our refund terms are set out in Membership, billing and cancellation below. To cancel, go to the “Account” page and follow the instructions for cancellation. If you cancel your membership, your account will automatically close at the end of your current billing period. To see when your account will close, click “Billing details” on the “Account” page.

2.3. Changes to the Price and Subscription Plans. We may change the price of your membership subscription plans and the price of our service from time to time. This may be necessary to reflect changes in our costs, the scope of our services, content offerings, or other business factors.

2.4. Notice of Changes. If we change the price of your subscription, we will give you at least 30 days’ advance notice before the change takes effect. We will notify you by email and/or through the app.

2.5. Your Right to Cancel. If you do not agree to the new price, you may cancel your subscription at any time before the new price takes effect. If you cancel before the change takes effect, you will not be charged the new price.

2.6. When Changes Take Effect. Any price change will apply from your next billing date after the notice period has ended.

2.7. Continued Use. If you do not cancel your subscription before the new price takes effect, your subscription will continue at the new price.

2.8. No Retroactive Charges. Price changes will not affect charges already billed or payments already taken.

Membership, billing and cancellation

• Membership is £4.99 a month, or £49.90 a year (two months free). All prices include VAT.
• New members can try Heard+ for £1 for two weeks. When you start the trial you choose a plan (Heard+ Monthly at £4.99 a month or Heard+ Yearly at £49.90 a year) and confirm that the trial continues on that plan unless you cancel.
• Your trial renews automatically. Unless you cancel before your trial end date, your trial converts onto the plan you chose: we charge the full price on the day your trial ends, and then every month or year until you cancel. We show your trial end date, the price and the first charge date before you start, confirm them by email, and email you a reminder a few days before your trial ends.
• You can cancel online at any time before your trial end date, in Account, Membership, in the Heard app or at app.heard.plus, and you will not be charged the full price. If you started your trial through the App Store or Google Play, cancel in your Apple or Google subscription settings.
• Monthly memberships renew automatically at the end of each month until you cancel. Cancel anytime. No refund for the current month; access runs to the end of it.

Cancelling and refunds. You can cancel your subscription at any time in your account settings, in the Heard app or at app.heard.plus. Cancelling stops future payments, and you keep access until the end of the billing period you have already paid for. You normally have a legal right to cancel within 14 days of buying. When you subscribe, we ask you to agree that your subscription starts straight away and to confirm that you understand you lose that right once streaming begins. We then confirm this by email. Because of this, we don't refund the current billing period, or part of it, when you cancel. If we did not obtain your agreement and send that confirmation, and you cancel within 14 days of subscribing, we will refund you in full. Nothing in these terms affects your legal rights, including your rights if the service is faulty or not as described. If you subscribed through the Apple App Store or Google Play, you must cancel through your App Store or Google Play account. Refund requests for those purchases are handled by Apple or Google under their policies, and this does not limit your legal rights.

3. Independent Broadcasting Network Limited Service

3.1. You must be at least 18 years of age to become a member of the Independent Broadcasting Network Limited service. Minors may only use the service under the supervision of an adult.

3.2. The Independent Broadcasting Network Limited membership service and any content accessed through the service are for your personal and non-commercial use only and may not be shared with individuals beyond your household. During your membership we grant you a limited, non-exclusive, non-transferable right to access the Independent Broadcasting Network Limited service and Independent Broadcasting Network Limited content. Except for the foregoing, no right, title, or interest shall be transferred to you. You agree not to use the service for public performances.

3.3. You may access the Independent Broadcasting Network Limited content primarily within the country in which you have established your account and only in geographic locations where we offer our service and have licensed such content. The content that may be available will vary by geographic location and will change from time to time.

3.4. The Independent Broadcasting Network Limited subscription service, including the entertainment content library, is regularly updated.

3.5. You agree not to in anyway; archive, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale or use (except as explicitly authorised in these Terms of Use) content and information contained on or obtained from or through the Independent Broadcasting Network Limited service. You also agree not to in anyway; circumvent, remove, alter, deactivate, degrade or thwart any of the content protections in the Independent Broadcasting Network Limited service; use any robot, spider, scraper or other automated means to access the Independent Broadcasting Network Limited service; decompile, reverse engineer or disassemble any software or other products or processes accessible through the Independent Broadcasting Network Limited service; insert any code or product or manipulate the content of the Independent Broadcasting Network Limited service in any way; or use any data mining, data gathering or extraction method. In addition, you agree not to upload, post, e-mail, or otherwise send or transmit any material designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Independent Broadcasting Network Limited service, including any software viruses or any other computer code, files or programs. We may terminate or restrict your use of our service if you violate these Terms of Use or are engaged in illegal or fraudulent use of the service.

3.6. The quality of the Independent Broadcasting Network Limited content may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your internet connection. Not all content is available in all formats, and not all subscription plans allow you to receive content in all formats. We recommend a faster connection for improved quality. You are responsible for all internet access charges. Please check your internet provider for information on possible internet data usage charges. The time it takes to begin to enjoy Independent Broadcasting Network Limited content will vary based on a number of factors, including your location, available bandwidth at the time, the content you have selected and the configuration of your device.

3.7. Independent Broadcasting Network Limited software is developed by, or for, Independent Broadcasting Network Limited and may solely be used for authorized streaming and to access Independent Broadcasting Network Limited content through Independent Broadcasting Network Limited ready devices. This software may vary by device and medium, and functionalities and features may also vary between devices. You acknowledge that the use of the service may require third party software that is subject to third party licenses. You agree that you may automatically receive updated versions of the Independent Broadcasting Network Limited software and related third-party software.

4. Passwords and Account Access

4.1. The member who created the Independent Broadcasting Network Limited account and whose Payment Method is charged (the “Account Owner”) is responsible for any activity that occurs through the Independent Broadcasting Network Limited account. To maintain control over the account and to prevent anyone from accessing the account (which would include information on viewing history for the account), the Account Owner should maintain control over the Independent Broadcasting Network Limited ready devices that are used to access the service and not reveal the password or details of the Payment Method associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold to protect you, Independent Broadcasting Network Limited or our partners from identity theft or other fraudulent activity.

5. Miscellaneous

5.1. Governing Law. These Terms of Use shall be governed by and construed in accordance with the laws of the United Kingdom.

5.2. Unsolicited Materials. Independent Broadcasting Network Limited does not accept unsolicited materials or ideas for Independent Broadcasting Network Limited content, and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to Independent Broadcasting Network Limited.

5.3. Customer Support. To find more information about our service and its features or if you need assistance with your account, please visit the Independent Broadcasting Network Limited Help Centre, which is accessible through the Independent Broadcasting Network Limited website. In certain instances, Customer Service may best be able to assist you by using a remote access support tool through which we have full access to your computer. If you do not want us to have this access, you should not consent to support through the remote access tool, and we will assist you through other means.

5.4. Survival. If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

5.5. Changes to Terms of Use. Independent Broadcasting Network Limited may, from time to time, change these Terms of Use. We will notify you at least 30 days before such changes apply to you.

5.6. Electronic Communications. We will send you information relating to your account (e.g. payment authorizations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration.