Support Centre
You can find help to frequently asked questions and issues below
Frequently Asked Questions
General Questions
We’re an audio book and audio show streaming app. With a love for the niche and classic audio stories and shows. We have audiobooks such as Robin of Sherwood, dramas such as Harry’s Home and interviews such as Carry On Unheard. Our library is growing every month from comedies, and dramas, to documentaries and quizzes. We want to be the home of audio entertainment.
The Heard app is available on Android and iOS for tablet and mobile or we have our web app app.heard.plus for desktop. The desktop is where you can make individual purchases if you’d prefer to listen that way.
Your can become a Heard Premium member for £4.99 a month. You can cancel your subscription anytime.
Your £4.99 membership let’s you listen to as much audio in our library as you want.
We may not have the biggest library yet…but our library is growing. We are curating a library with more niche, independent, exclusive content. From our comedy, sci-fi, adventure and classics shows such as Supermind, Me and Him and Who, There Used to Be A Me and Hood. To a range of audiobooks from the adventure series like Robin of Sherwood, quizzes and trivia to self-help and well-being.
We are also proud to have our Classics Corner, where we have remastered classic radio theatre productions of some of our favourite stories to celebrate where our love of audio started.
With more exclusive and original shows in production, we are a carefully curated library of all sorts, and growing.
Unlike other apps, we don’t have tokens or listening limits. You can listen to as much and as often as you like with a Heard subscription.
Although we try and make everything available through subscription, there are some audio productions (only a few) that are only available to purchase.
We have new content at least every month. We even have more new, original and exclusive content in production too.
You can purchase a title from the web version of the app at app.heard.plus and sign into your account to purchase available audio titles.
If you’re in the mobile app, you can click on the ‘How to purchase’ button. This will send the title’s link to your email where you a redirected to the web app where you can purchase it.
You can then continue to listen on the web app or back on your mobile app where it will synch.
Unfortunately not yet, currently the way to purchase a title is through our web app at app.heard.plus. This is due to extra fees to mobile purchases and we want to keep our purchase prices as low as we can. Convenient? Not as much as we’d like. Sneaky? Perhaps. But we do it for our audio lovers so prices don’t increase.
You can cancel your subscription anytime. You can cancel in settings on both the mobile and web app.